Use Live Chats / Live Help to get in touch with your website visitors instantly. Ask visitors whether they have questions or need help and increase customer satisfaction and sales. Provide premium customer service by chatting live with your customers and give direct assistance where it's needed - at any time!
Using Live Chats will relieve your service department noticeably. As your operators can handle 2-4 chats at the same time easily, your team will work much more efficient compared with answering questions by phone or email. LiveZilla also offers a great solution for communication needs inside of your company. Service workers and employees will save a lot of time and money by talking to each other directly.
On-site and Off-site Chats
LiveZilla offers you two different ways of integrating Live Chat services into your websites. Both options can be combined freely and configured independently. Please note the comparison table.
On-Site Chat Widget (Overlay Chats)
This is the first choice for all kind of sales activities. This chat widget directly integrates with your websites, it attracts most attention and you will get in touch with many website visitors.
Off-Site Chat (External browser window)
This is the first choice for support activities. The chat runs in an external browser window, independent from your website. It will attract less visitors but offers more functionalities compared to the on-site chat widget.
Automated / Proactive Chat Invitations
Live Chat invitations are powerful engagement tools that can be used by website chat operators quickly and easily to get in (first) contact with their website visitors.
Proactive chat invitations can be initiated automatically (based on the powerful LiveZilla event system) or by operators from within the Operator Client at any time.
Chat File Transfers (bi-directional)
Send files to website visitors, departments or co-workers and receive files from your customer. Easily drag & drop files from the canned resources into the chat field and the link to the file will be sent to your chat partner instantly.
Chat Bots / Virtual Assistants
You can't be online all day and night? Tired of answering the same questions again and again? No problem, just let our Chat Bots get to work when you need a break.
LiveZilla Virtual Assistant is a lifelike agent providing an interactive and personal way for your clients and website visitors to get assistance on your website, 24 hours a day, 7 days a week.
You will receive a transcript of each chat by email (you can also join Live Assistant chats invisibly) which helps you to optimize your bots and build up a perfect F.A.Q. database.
LiveZilla Live Assistant reduces support efforts significantly, it shortens queues and improves the customer experience. Try it now.
Commercial Chats
You like to offer premium support services? Your service is worth its weight in gold?
Start making money using Commercial Live Chats by LiveZilla right away.
By turning one of your support groups into a commercial chat group, your clients and website visitors will be required to buy a Live Chat Ticket (voucher) in order to start a chat with this premium group. This voucher can be purchased directly through the chat window or - as an alternative - through your own online shop. The inbuild commercial chat control bar allows your operators to see what the client has payed for.
Learn how to use commercial chats on your website
Global Canned Messages / File Management
What makes LiveZilla Live Support so efficient? A smart and mighty resource management system!
Store answers to all common questions along with files to respond to needs of your visitors instantly. Wound fingers from typing - that was yesterday. Every resource can be drag and dropped in the chat box of the regarding chat partner. Questions have never been answered that fast. Resources can be organized hierarchically for easy access.
To increase the legibility full HTML formatting is possible with the built-in HTML-Editor. Use different styles like Bold or Italic and enrich your chat messages with images, lists and tables.
Classroom, E-Learning and Conference Chats
LiveZilla allows you to create dynamic group and conference chats between website visitors, customers, co-workers, employees and other operators in just a few clicks.
Real-Time Translation Service
Based on Google® Translate Version 2, LiveZilla can translate chats between your operators and website visitors in real time. Break through language barriers and translate from your native language into the prefered language of your customers.
Custom Input Fields (Chats & Offline Messages)
Create your very own chat login form based on the default input fields (Name, Email, Company, Question) and add up to 10 additional chat input fields like Phone, Customer Number or any other information you may require.
You can setup different chat login forms, individually for each of your departments. All input fields can be set as required or optional. You can choose from 4 different input elements (text, text area, checkbox, dropdown list). Furthermore, the data provided by the user can be validated before access to the chat will be granted.
Spellchecker
A comfortable spellchecker with text highlighting and correction suggestions is available on operator side. It supports more than 20 languages and personal dictionaries.
Ratings and Feedback Form
Ratings will give you valuable feedback directly from your customers and website visitors. Learn how to improve the support you provide and increase customer satisfaction. Your website visitors can rate the politeness along with the qualification of the operator they were in contact with.
More LiveZilla Live Chat Features
Operator WebCam
Chats between X Operators and X website visitors
Chat forwarding (to Operators and Groups)
Quality Assurance Chats
Different Chat Invitation Styles
Group Chat Queue Line (with approx. waiting time and queue position)
Callback Service
Operator Chat Queue Line (with approx. waiting time and queue position)
