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LiveZilla- WHS 2012 Best Live Support Software Editor's Pick - Live Chat and Support Software

Customer Reviews
This is not only one of the BEST open source programs out there, it is one of the BEST PROGRAMS period! It is so feature rich, so good, so stable, and so intuitive, in the two-plus years we've been using it, I haven't even had to use support once, and that includes not having to visit a support forum! Very well done LiveZilla. Very well done.
Steve Noe, October 8, 2010, 6:42 pm


I cannot think of a better live support tool. Its easy to use, it has all the features required to keep both a small helpdesk team and a large one. Overall it's great!
Horia Simon, February 2, 2010, 8:57 pm


Incredible software. Easy to install and configure. Give you tons of information about what is happening on your website(s). I've tested and used many live help systems in the past and Livezilla is simply the best, without any doubts!
Christopher, August 3, 2010, 9:56 am


I have to say that LiveZilla has helped us connect with our customers in a new and unique way. The program is easy to use, and has been a catalyst in several remote computer repairs for our customers. The help forum has been very helpful. I upgraded to the professional version in order to brand it fully. If you are looking for a new way to offer superior sales and computer repair support, this is a great way.
Ted Fuller, August 4, 2010, 6:29 pm


Best online support system i have ever used. Lots of feature and highly customizable. No need to pay any monthly fee. I just love it.
Bilal Ahmed, June 23, 2010, 2:18 pm


Excellant Program, easy setup and install very stable, works great on my linux server and my Win 7 PC. One of the best web tools I have seen in a long time. The contact and chat program is a must and with LiveZilla your customer support is only a click away. I love how I can always monitor who is on my site and with the ability to guide my customers in the right direction, I seldom miss a sale.
William, March 17, 2010, 12:25 pm


WoW! Simply WOW! I was using a different program before, but this one just blows it away! I love all the different features, I like this enough to go premium.
Christohper tamayo, April 6, 2010, 10:58 am


Livezilla is awesome, i used it on my university for testing purpose and its working really well. I will purchase its premium components for sure.
Shahbaz, January 14, 2010, 10:29 am


When a client came to me with the need to both offer better support to his customers and better engage web visitors the search was on for something that would fit the bill at a cost managable for a small business - LiveZilla came through on all counts and shocked me as we continued to drill deeper and find more and more features. It is very impressive software and has been incredibly stable - silently working away without a single issue for several months now - and easy enough to operate that the client has several employees now trained to operate it.
Brandon McGregor, June 30, 2011, 4:09 pm


The Best live support scripts i ever seen. I used many scripts from other websites for providing live support ability to my site, but LiveZilla is the best one. We are going to buy it. Keep up the good work.
Hamed, February 5, 2010, 10:17 am


Brilliant! Incredible feature set and ease of use, I only wish I'd discovered Livezilla sooner. Great job!
Lee, February 5, 2010, 3:19 pm


Since nearly two years LiveZilla is the "communication partner" on the website of "The Bushtops Camp Collection" by Orion Hotels Ltd owning Mara Bushtops Safari Camp in Kenya and the Serengeti Bushtops Safari Camp in Tanzania. Due to the fact of creating more personal interaction with our future customers we are able to deliver five star service quality even on our website. And we don't loose customers due to unanswered questions anymore. Thank you!
Kurt Haas, November 27, 2010, 7:32 am


I have searched the entire web and used quite a few other solutions but none come even close to the ease, versatility and features of Livezilla! Regardless of cost, I havent't found any other to beat it!
ian melville, February 25, 2010, 11:24 am


An efficient chat application that has a user friendly GUI, nicely designed, with a not too complicated appearance. Allows users to get things done with ease.
Anthony Acevedo, March 1, 2010, 2:41 pm


After trying some other alternative online support tools one day we met with Livezilla. With powerful and easy intallation/setup procedure and powerful and easy to use windows desktop application we set it up almost instantly and integrate it to our webpage. Our customers definately love it. Our support phone call rates dropped seriously. Now after almost a year we will never ever think about using another online support application. Thanks a lot Livezilla for this powerful tool.
Sukru Emre Erim, August 3, 2010, 12:11 pm


I have been looking for something like this for a long time. Livezilla is user friendly, easy to setup and it's very convenient. I would recommend every business with online presence to make use of it.
Elias Ngwenya, March 29, 2010, 10:46 am


Awesome Product, fantastic value! Unlimited Geo Tracking will be enabled shortly. Mass Kudos to a well thought out platform.
Michael Quale, March 5, 2010, 5:09 pm


I have been using LiveZilla for my webhosting business for a while now, and our customers are insanely pleased that besides the stable services, and cheap pricing, we are able to offer super fast support via IM and the live chat provided by LiveZilla. I would recommend this to anyone. Customer relations will be much easier to manage.
rares dumitrescu, October 19, 2010, 12:15 pm


Great Job Guys. I integrated LiveZilla with Drupal 5.x in short time. I have been using it for the past 4 weeks, and everything works great.
Mohamad EL-Bawab, March 25, 2010, 4:15 pm


Livezilla best solution for online support that I have ever seen. This is a perfect combination of functionality, stability and security.
Ilya Konovalenko, March 25, 2010, 8:28 am


I've used many Live Help softwares before, but LiveZilla is a real work of art. It has much less bugs than any other software and it's fully customizable. Good job!
Bijan Sabbagh, March 22, 2010, 10:49 am


Brilliant support tool. Very easy to install, to implement and maintain. We cannot live without LiveZilla. Its essential for us.
Vaz, March 11, 2010, 10:42 pm


I was so pleased to find such a useful application - just what I needed. It installed easily - worked no trouble 'straight out of the box' and is very configurable. Gives me direct access to my visitors which is often lots better than continually sending emails back and forth.
Ray, September 29, 2010, 8:05 pm


Excellent product - customers appreciate that they can communicate directly with me when they visit my website. Product is updated in a timely fashion along with any bug fixes. Keep up the great work, developers!
David, August 6, 2011, 12:22 pm


Your software is really amazing, very useful for my company, stable, customizable, good performance, easy to use. Thanks!
Daniel B., April 9, 2010, 9:38 pm


We have been using LiveZilla on our websites to offer live chat for sales and support. Overall, I really like this live chat software; it is a very stable, feature packed piece of software. I would definitely rate it 10/10.
M. Vaughan, April 15, 2010, 1:12 pm


This is a fantastic live support software, I sell web hosting and some of my clients are using it also. I wan't rate this high enough and i've tried many other live support software in the past, but it doesn't compair anything to your software. Well done Live Zilla!
Allen Mcmillan, June 12, 2010, 8:22 pm


Livezilla is unbelievably good. I searched for an app like this for years, meaning easy to install myself, integrated with my wordpress site, text AND video chat and I can even integreate it with my payment gateway and customize images! There's only one way to describe Livezilla. WOW!
Resmyrranda, April 22, 2010, 3:46 am


We love this product and our staff and customers find it an invaluable tool.
Kevin Kwasnik, August 9, 2011, 11:45 pm


I have no complaints about Livezilla. It has done wonders for my website trust and my clients love it as well. The ability to add staff who can work from home through their own pc and me, as the administrator to be connected and monitor all activity is a powerful feature. It is the best chat program I have seen and I will be a lifetime user. Thank you for a great service!
Matthew Dees, April 27, 2010, 1:54 pm


This is and awesome product that I would recommend to anyone for its stability, easy of use and its uniqueness. I have tested similar products but no date have found no comparison.
Tyrese Cruise, July 10, 2011, 12:54 pm


Absolutely fantastic! Livezilla has become a vital part of our eCommerce business. Allowing our customer service representative the ability to answer questions or instigate conversation has become a key in boosting our online sales. Thank you Livezilla for the excellent work.
Christopher Nichols, May 3, 2010, 3:11 pm


Livezilla was the perfect solution for our company. It's user-friendly, intuitive and easy to implement. Thanks Livezilla team!
Dan Fujita, May 6, 2010, 7:44 pm


Ease of deployment and usage make this in my top ten tools for your web site.
John, May 6, 2010, 8:46 pm


Easy-to-use, reliable and a very good solution for adding Live Support for your website. In a way your visitors can contact you easily which helps you improve your sale and increase your site traffic. Wish success and more development for LiveZilla and we always ready to help Livezilla.
Web Services Solutions Group, August 19, 2010, 9:40 am


We did a rollout of a new version of our webshop, we wanted to include a good livesupport system, and we have been looking at 10 different systems, and after testing LiveZilla on our server we were really impressed, you get all features we needed and we had control of everything ourselves. Easy install and simple setup. THANKS LIVEZILLA!
Rene Johannesen, January 9, 2011, 2:38 pm


LiveZilla helps me give my clients the best possible service. Being able to interact through the the website using LiveZilla makes our clients feel comfortable because they know that we aren't a faceless organisation and there are real people behind the website. I highly recommend LiveZilla. It will give you a jump on the opposition!
Paul McGowan, January 16, 2011, 11:06 pm


THE BEST OF THE TOP! No matter what I try I still come back to my LOVEZILLA! This is the first review from my life ... simply because it's from my heart! Congratulations and thank you for the online visitor sound feature :) This is what i love and need most! RATED: not enough stars!
Starsin, February 4, 2011, 3:23 pm


Great program - thank you so much for providing it. We are very pleased with how easy it is to provide live chat functionality to our clients. I looked at many programs before settling on LiveZilla and I been very pleased with that choice.
dave k, February 5, 2011, 8:04 pm


This is the best live chat software I have ever used, and I will continue to use it. This has helped me out loads and helps my clients/customers get the best experience with our team. Thanks Livezilla!
Ryan Plant, February 13, 2011, 4:12 pm


LiveZilla is an excellent piece of software! The online chat works really well and looks good, too. It also has lots of other added benefits; allowing us to see how many visitors we have on our site and what the customer searched for to find us has been a really helpful tool. LiveZilla is the best online chat software that I have seen and I would recommend it to anyone.
Sharon Rees, February 18, 2011, 12:21 pm


LiveZilla is one of the best online chat systems for websites you can use. Mainly because when I am on the computer, it shows me online, and I don't have to worry about logging in everytime for a web-based chat system. The other great feature, and another reason why I love LiveZilla is that it tells you who is visiting your site in real-time, which is a great analytics tool. And because of it, I have had people chat with me which for me, was a real financial gain. I can't beleive I did not use it years ago.
Jack Cola, September 6, 2011, 3:18 am


This system is awesome, and fairly easy to setup. I appreciate all the hard work the programmers and others have provided to make this project a success. We are a small ISP and we needed a good solution we didn't have to build ourselves. Thank you.
Nicholas Maietta, April 7, 2011, 11:29 pm


LiveZilla has been one of the most helpful tools for my business. I would recommend Livezilla to anyone who wants to be ahead of their competition in regards to being able to prove top notch customer service.
Seth Chapman, August 31, 2011, 3:29 am


It increased sales & customer satisfaction. I am able to support to my clients on right time and it leads to greater sales. From one window I am able to support for multiple products and multiple sites with greater control.
Jai, April 12, 2011, 6:46 am


It's amazingly useful. We use it for sales, customer service and much more. It works perfectly, we didn't have any single problem with it.
Mikel Aguirre, April 18, 2011, 10:35 am


Absolutely wonderful program. Has helped increase my sales as customers love the opportunity to talk to a sales representitive. It has also helped me research my best marketing strategys with Livezilla's built in tracking. Would recommend to everybody!
Rowan Lyles, August 22, 2011, 1:01 pm


This program installs very easily. Even when using a remote database on an offsite server. Initially, I had a connection problem, but after diagnosing it I discovered the problem was my server and NOT the LiveZilla program. I have recommended LiveZilla to many people who needed a live chat service on their web site. Thanks again, keep up the great work.
Richard Chehovin, August 24, 2011, 4:02 pm


Awesome and powerful application. Stable and very complete in terms of features in comparation with other ones.
Esteban Pino Coviello, May 3, 2011, 3:39 am


Great software. Always works, looks good and makes us look like the pros we are.
code fish, July 29, 2011, 12:11 am


Have been utilising Livezilla now for over 2 years and find that it is a program, excellently priced, and for my hosting and web design company, it fits all my live visitor monitoring needs! Fantastic software that I would recommend to anyone needing to contact clients whilst they are on the web!
Jonathan Youngs, May 30, 2011, 11:55 pm


Using Livezilla has enabled us get a more uptodate picture on who's visiting our website. Having a chat button also increased confidence on part of visitors to the website that they can get help whenever they need it. Thumbs up for LiveZilla!
Mugoma Joseph Okomba, June 10, 2011, 10:51 am


WOW!! I just installed your livezilla about 2 days ago. Cool information. It is like I can spy on my websites visitors. VERY VERY useful and handy information. Love your software. Excellent.
Evan Toder, June 28, 2011, 4:01 am


This is the best chat application out there. Thank you.
Alper Uzmezler, January 15, 2010, 1:34 am


LiveZilla provides a simple way to interact with online customers. It is quick, easy to use, and easy to maintain.
shaun, December 27, 2010, 3:15 pm


Just fantastic. I mean open the door Megan Fox standing there just wearing just a smile terrific. Set up simple. Interface great. Honestly hands down one of the best programs I have used in a long, long time.
Barry Farmer, February 9, 2010, 5:43 pm


The best solution for my business. It much better for communication than other chat programs. Customers can leave messages when you are offline. This enhances faster and efficient support for my clients.
Peter Gathanga, August 13, 2011, 10:06 pm


LiveZilla is the most powerfull chat system i have ever used very user friendly. LiveZilla has boosted by business by 10% from january 20, 2010. best thing i ever added to my website.
Matt, February 21, 2010, 5:04 am


What an awesome system! Just implemented it, and looking forward to getting on top of customer support.
Wayne Thompson, February 24, 2010, 9:30 pm


Excellent piece of software. This softare has enabled us to interact with users more efficiently and attracted new users to attend as they have been able to ask questions. We would be at a loss without it.
Blue Eagle Virtual, November 21, 2010, 1:33 pm


The only Open Source Live Support Script which provides Premium Features at zero cost. My Visitor vs Coversion rate has been increased after I have started using livezilla since am able to track my visitors and interact with them at its best! Thanks to LiveZilla!
Prince, November 19, 2010, 3:55 pm


I really like this feature. Talked to several people, and the instant feedback we give our customers is great.
GARY DENGLER, March 31, 2010, 8:57 pm


I am a small business, but wanted to offer live support. There are many options out there, but they cost more than a small company can generally afford. Then I came across LiveZilla. It is easy to use, runs flawlessly, and provides me with what I wanted for live chat/support.
Steve Voorhees, March 31, 2010, 6:55 pm


Awesome program makes web support fun and easy two previously unheard of things in my line of web support! THIS SOFTWARE IS AWESOME!
Jake Spindller, March 30, 2010, 8:20 pm


It was the easiest, yet the most powerful Live Support solution ever! I'm so excited to install LiveZilla on all my websites! Love you guys..
Nicola Hamwi, March 30, 2010, 4:05 pm


A pure killer tool, i m trying to build the codingate since a week now and it's the most kickass and easy to install tool i ever used since 15 years I'm in computing, guys, you're real killers!
sébastien landrieu, March 2, 2010, 4:33 pm


LiveZilla is one of our most used online business tools. The support is fantastic and we have never had any problems or downtime with the program. If anything it has exceeded our PR needs. Thanks for a great program
taryn, March 29, 2010, 3:39 pm


Just love it! I was blown away by the features and functionality out of the box. Installation was very easy (15 minutes).
Paul, March 3, 2010, 10:08 pm


Excellent product, installation can be tricky if you are a novice. Overall the product is Number 1 as we have used other chat systems and find LiveZilla to be the best.
Nilesh Vadgama, June 5, 2010, 9:34 am


Great software, with all the features you need in a live support system. I love it, my customers love it!
Attila Ben?, March 5, 2010, 12:07 pm


Absolutely love it, it is perfect for all our needs!
Sophia, March 7, 2010, 6:25 pm


Excellent component for a website (any kind of website), great functionalities, easy to install. Thank you!
Roland JORZ, March 24, 2010, 5:12 am


Great widget and functionality! Our customers have given great feedback and we are big fans as well.
Wes, March 23, 2010, 4:10 pm


Perfect! A really useful app at a cost acceptable to any size of business, and ours is a small one! Many thanks!
Kevin Edwards, March 23, 2010, 3:45 pm


Great Product with Superb Features. Thanks Very Much.
Himanshu, March 22, 2010, 8:37 am


I would like to say that Livezilla is a great, yet simple chat application at an unbeateable price.
Fernan, March 10, 2010, 10:25 pm


Many thanks to master minds behind LiveZilla. Two thumps up for LiveZilla.
Pallavi, March 11, 2010, 7:47 pm


This has to be one of the best Live Support Systems to date! Easy to install, intuitive and just beautiful to work with.
Mana Media, March 12, 2010, 9:36 am


LiveZilla has become an essential part of business for us and we are very happy to watch LiveZilla as it grows in size and customer base. Thank you for everything LiveZilla!
Chris Page, March 13, 2010, 8:47 pm


LiveZilla is a great software! I'd make sure that I always have it on my site!
Jason Garcia, March 18, 2010, 5:04 am


The best Live Support Software i have ever used. Geo Tracking, Internal Chat and Canned Resources are amazing features here in this software. Thank you Livezilla Team.
Jenifer Prince, June 21, 2010, 5:55 am


Great tool, really amazing. We have been using this for months and it is the best in its class in its range. I already checked all the live chat tools available but frankly speaking nobody can beat Livezilla.
Ashish, June 21, 2010, 6:11 am


One of the best chat systems out there. We will definitely be using it for a long time.
David Duarte, May 18, 2010, 5:10 pm


Very nice program specially because it doesn't have any hidden fee. Unpredictably Stable!
Fazalul, April 12, 2010, 7:52 pm


We have been using Livezilla now for the past two years without any problems. Instructions to set up were excellent, and updates are regular and painless to execute. Awesome piece of software that just gets better with age and has given us the edge over our competition! Thank you!
Paul Banyard, May 26, 2010, 6:24 pm


Excellent, it's simply the best option for live support!
Richie, May 13, 2010, 6:02 pm


I absolutely love your product. I was considering many open source solutions and yours (although not open source) is phenomenal. Keep it up!
Kevin, May 13, 2010, 3:50 pm


LOVE it! It's the most stable software scripts I've used in the last 12 years, and the best supported in terms of updates.
Ivar Johnson, April 20, 2010, 2:13 am


I have been using livezilla for over a year and it gets better with each new release. Thank you for such a great application.
Shiller Calixte, April 20, 2010, 4:56 am


We're using LiveZilla over 6 months, everything is going perfect so far. It seems that we'll be using LiveZilla for long term.
Vincent Sezer DEGE, April 20, 2010, 7:20 am


This tool is great, easy to integrate with website. Exactly what i was looking for. Great job!
Shairyar Baig, April 20, 2010, 7:55 am


This product has matured very nicely since I first checked it out. Originally I was unsure about the usefulness, but today I put it up on our website and feel it will make a great addition to our tools as we do computer, server & network support, sales and consultation here in Upstate & Greenville, SC ... Thank you!
John M. Hoyt, May 24, 2010, 8:26 pm


Very nice product. One of the few products that exceeded my expectation. Easy to use from both the customer's perspective and the administrator's.
Keith Howard, April 23, 2010, 1:08 pm


If only all software was written like LiveZilla, 10/10 guys, keep setting the standard for all to aspire towards.
Cameron James, May 9, 2010, 12:14 am


Its great. I have used both on my private site and at work. Really enjoy having it and the concept of chat support makes a great difference to service levels. Happy to be a reference site for you.
Arthur K, May 21, 2010, 11:13 pm


LiveZIlla has been a great tool for our company, it is very practical and helps us keep in direct contact with our clients.
Gustav Maia, April 25, 2010, 6:02 pm


We are very happy in our company with the filezilla software. It's easy to use and it have very usefull features. Thanks for your efforts.
Jonathan, April 26, 2010, 9:16 am


Absolutely brilliant piece of software! Would recommend to anyone!
Jamal Hutchinson, May 2, 2010, 5:06 pm


This is an awesome chat product and works really, really well. We love LiveZilla and would highly suggest using this live chat.
Sean Davis, May 21, 2010, 12:45 am


LiveZilla has been really helpful in providing our customers live support. The premium features such as GeoTracking are helpful as well.
Tundra Program, May 7, 2010, 5:20 am


LiveZilla is a very strong and amazing tool that in addition to providing chat capabilities, gives you actually a strong real-time website access visibility.
David, June 11, 2011, 8:19 am